Elements and Performance Criteria
- Work within organisational requirements.
- Identify and read organisation’s requirements and responsibilities and seek advice from appropriate people where necessary.
- Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to workplace policy and procedures.
- Develop and use a current working knowledge and understanding of employee and employer rights and responsibilities.
- Comply with relevant duty of care and legal responsibilities, and support organisational culture.
- Identify roles and responsibilities of colleagues and immediate supervisors.
- Identify standards and values considered to be detrimental to the organisation and communicate this through appropriate channels.
- Identify, recognise and follow behaviour that contributes to a safe and sustainable work environment.
- Support the work team.
- Display courteous and helpful behaviour at all times.
- Take opportunities to enhance the level of assistance offered to colleagues and meet all reasonable requests for assistance within acceptable workplace timeframes.
- Complete allocated tasks as required.
- Seek assistance when difficulties arise.
- Use questioning techniques to clarify instructions or responsibilities.
- Identify and display a non discriminatory attitude in all contacts with customers and other staff members.
- Maintain personal presentation.
- Develop effective work habits.
- Interpret, confirm and act on workplace information, instructions and procedures relevant to the particular task.
- Interpret, confirm and act on legal requirements in regard to anti-discrimination, sexual harassment and bullying.
- Ask questions to seek and clarify workplace information.
- Plan and organise daily work routine within the scope of the job role.
- Prioritise and complete tasks according to required timeframes.
- Identify work and personal priorities and achieve a balance between competing priorities.